Customer Service Hotline: 400-8088-598,0769-85729918
1.0 Service System
1.1 Telephone consultation: hotline support, the first diagnosis, after the maintenance, the fastest pace for you to solve problems.
1.2 sound infrastructure and staffing: troubleshooting professional and technical personnel; professional Youlide service network management / operation system; these ensure that users get the most convenient, timely and effective help.
1.3 ensure the quality of services and strong technical support system: the company technical personnel system, multi-level, frequent cycles of training, and constantly improve the overall quality of technical personnel to the user with a strong technical support.
1.4 adequate supply of spare parts, and improve logistics management: You lied to establish a comprehensive spare parts storage, blending, transport systems, spare parts so that repair can be made in a timely manner, thus reducing maintenance cycle.
1.5 comprehensive technical service monitoring: the establishment of a sound service operational standards, and the use of customer surveys, tracking telephone interviews, comprehensive approach to performance evaluation, and other maintenance personnel strict service quality monitoring to ensure high-quality service.
2.0 Services Job content
2.1 four services:
2.1.1 hotline service (consulting, ordering, telephone technical)
2.1.2 on-line services
2.1.3 Fault back machine repair
2.1.4 user returns (Customer Satisfaction Survey)
2.2 Five service work:
2.2.1 Specialization: full-time service technician
2.2.2 Process: the customers receive advice from (or returned) - A consultation (repair) - Back (Record)
2.2.3 Standardization: in strict accordance with ISO9001 quality standard operating
2.2.4 Tabular: each stage, the data are recorded in tabular form
2.2.5 Data: the requirements of the standard, the results of all data processing
2.3 five miss
2.3.1 Reply to miss each user consultation
2.3.2 miss record for each user of the problem of
2.3.3 miss for each user of the problem to solve
2.3.4 Each miss reviewed the results of processing a problem
2.3.5 Each miss will be a problem and a rationale for the results back to R & D, production, quality and sales department
3.0 Service Response Time
Youlide service response time refers to the period of the user's service request lied to get a response. Youlide service response time is the time from the user's service request duly recorded in Youlide played engineers began to contact with the user's time.
Youlide service response divided into four levels: A, the standard response B, rapid response C, immediate response D, negotiation response
Response level response time response time
When Standard Response Standard Operating within 16 hours (two working days)
Fast response at all times except statutory holidays 4 hours (half a day)
Immediate response at all times within 1 hour (at that time)
Youlide made 72 hours response period selected by the user, if you choose not, Youlide will not promise to respond within 72 hours negotiated by the Uni-user within 72 hours
4.0 Network Support Services
After you purchase a Youlide products, we will provide you with the service hotline telephone and fax numbers, allowing you to enjoy a lifetime telephone support service. If your product fails during use, please carefully review the warranty regulations (warranty card), recording symptoms, then contact us through the hotline (or E-mail), and provide the purchased product ID number and proof of purchase, you can get service. We have established by the maintenance engineers of the customer service center, after receiving the service request, first by telephone, in the shortest possible time assistance and guidance methods you solve the problem. You should be timely feedback to the solution we offer is valid, we will make the next step of treatment options based on your feedback.
If you are buying a meter with data transmission function, we not only provide RS232 interface protocol for free, we will update the information on the website version of the software.
4.1 Online Services
We offer two types of user information services: online information services and information services to convey
4.1.1 online information services: establishment of a dedicated web page for all products, provide contact information for each region to facilitate the purchase of vendors.
4.1.2 Information delivery service: via e-mail or postal mail to you and dissemination of technical information; technical information, including the latest product and technical information.
4.1.3 visit our website and become our member, enjoy membership benefits.
After you buy our products, you can choose to let our vendors to provide you with on-site guidance services; we let you know how to properly use our products, and allows you to get the knowledge and experience of routine maintenance.
When you purchase a product fails, we can provide fault identification service. After engineers to determine the type of failure, you can decide whether to repair.
5.1 Special Service
If your city has set up special maintenance station, the product maintenance will be carried out special maintenance station; but if it is some special fault, with your permission, we will be contributing to maintenance depots product back to our Customer Service Center and return after repair for your product.
5.2 Carry-In Service
If your city is not set up special maintenance station, the product warranty will be sent directly (or send) repair, the product is up to you to send to my company, the user is responsible for round-trip transportation costs; after the repair, we will warranty card working hours, fees and charges material costs (within warranty certificate stated to be exempt, we will not be charged) regulations you; when your costs are payable arrive, we will be the first time after receiving the repair and certificate fees are returned to you.
5.3 site maintenance
If you are on our side, then you will be better able to enjoy our quality of service; you are in a short time after the fault occurred, the product to the hands of our maintenance personnel; in a very short period of time, we product maintenance check will be good, deliver you continue to use.
Service is an important manifestation of product value, we always implement the "safe, fast, professional, brand," the purpose of serving. Implement thoughtful and meticulous pre-sale, sale, service, so the value of the product in the hands of users to be reflected maximized, allowing users much care and concern.
Special maintenance station details
First, the company (special maintenance station) Name: Shanghai Guang Xin Industrial Company
Authorized Service Station Address: 668 East Road, Shanghai, Beijing (Beijing Science and Technology) SEG Electronics Market, 5th Floor A compartment (near Zhejiang Road) 502
Service Tel: 021-61350788
Second, the company (special maintenance station) Name: Beijing Double Fan good-Electronic Technology Co.,
Authorized Service Station Address: Beijing Xuanwu District Malian Road Street No. 6 Hospital Hua Mu Building, Room 9051, Building
Service Tel: 010-52693081, 52693082
Third, the company (special maintenance station) Name: Shijiazhuang Zhuang Yixing Trading Co., Ltd.
Authorized Service Station Address: No.25 Xinhua Shijiazhuang peripheral electronic Plaza, 1st Floor A19 Tai Electronics City /
Repair services Tel: 0311-87613293, 87613383
Fourth, the company (special maintenance station) Name: Xi'an Instrument Instrument Co., Ltd.
Special maintenance station Address: Xi'an northbound Ring Wan Zhu Yuxiang market ranked No. 20 16
Service Tel: 029-86522095
V. (special maintenance station): Wuhan Atlantic Instrument Co., Ltd.
Special maintenance station Address: Wuhan, Beijing-Hankou Road, Room 302, Building No. 747 Verbatim Jianghan District
Service Tel: 027-85831866
Sixth, the company (special maintenance station) Name: Chengdu East Kawasaki Instruments Electrical Co., Ltd.
Authorized Service Station Address: Jinniu Golden Rd 5.55 million mechanical and electrical hardware market penetration Hall 8, No. 8
Repair services Tel: 028-87696133,18081948545
Seven companies (special maintenance station) Name: Guangzhou Daming Instrument Co., Ltd.
Authorized Service Station Address: Welfare Road, Yuexiu District, Guangzhou City, No. 86, first floor
Service Tel: 020-81907001
Eight companies (special maintenance station) Name: Shenyang lied Electronic Trading Co., Ltd.
Authorized Service Station Address: No. 2141 Shenyang Onishi electronics market
Service Tel: 024-22925825
Nine, the company (special maintenance station) Name: none Xihai Jie Mechanical and Electrical Equipment Co., Ltd.
Special maintenance station: Wuxi, Jing Ting Village, southeast corner No. 3-2
Repair services Tel: 0510-82457085
X. Company (special maintenance station) Name: Nanchang Grand Scientific Instruments Co., Ltd.
Authorized Service Station Address: Nanchang, Jiangxi Province Hengmao International City, Building 23 Room 3307
Service Tel: 0791-6665313
Eleven, Inc. (special maintenance station) Name: Smetana measured Electronics Co., Ltd. in Hangzhou
Address: Hangzhou Dengyun Road Mall 2B138--2C171 culture chamber 639
Repair services Tel: 0571-89902138
XII Company (special maintenance station) Name: Urumqi sand District lied instrumentation tool line
Authorized Service Station Address: Urumqi, Xinjiang Park Street South, No. 2 Appendix 3
Service Tel: 0991-5837628
XIII Company (special maintenance station) Name: Shenzhen Federer Technology Co., Ltd.
Authorized Service Station Address: Shenzhen Huaqiang North Road, SEG Industrial Building, fifth floor, Room 509
Repair services Tel: 0755-82799585
Fourth, the company (special maintenance station) Name: Fuzhou, Fujian Jiang Instrument Technology Co., Ltd.
Authorized Service Station Address: No. 233 Fuzhou Wuyi Road Taijiang fifty-one mansion
Repair services Tel: 0591-83270696 / 15859029583
Fifth, the company (special maintenance station) Name: Hefei Department of Electronics Co., Ltd.
Authorized Service Station Address: Hefei, Anhui Wangjiang Wangjiang Road Building 1 Room 703, West Block,
Service Tel: 0551-3613153, 3618531
XVI company (special maintenance station) Name: Zhengzhou Wanshun Ltd.
Authorized Service Station Address: Zhengzhou City, Sea Road City Hardware & Electrical 6 ranked No. 15
Repair services Tel: 0371-69112999, 66860665